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Cinema 4D
Installation / Cloud Manager

Some really useful tips!

If your render finishes within 5 min per slice on the farm you can change the custom slices to speed up the render farm without extra costs. By default every nodes gets a single frame, when you up the slice number, nodes get multiple frames before sending them to you again. This saving startup time and possible calculations from the project.

To do this: go to the advanced tab in the plugin and change the slice number. A good average number is 20 min per slice. So if your frame is taking 5 min, the slice number is 4. (20/5)

Here a video about it:
Custom Slice Number

If you are rendering a single test frame, you can force the farm to use the fastest GPU or CPU server. To do this: go to the advanced tab in the plugin and enter "GPU" or "CPU" in the custom pool field. Don't forgot to empty the field when you start rendering your image sequence.

You can change your priority while rendering or waiting in the queue. This can be helpful when you already submitted your job and you notice the long waiting line or you want to make sure your project keeps rendering.

To do this: Open the cloud manager and right click on your job. Click, change render queue. This wil open a list where you can change the priority.

Here a video about it:

Cannot submit my job from the Cinema 4D Plugin

Follow the steps below:
1. Make sure that you are conntected to the cloud manager

2. Did you install the cloud manager on the default location:
Mac: /Applications/cloud_ui
PC: C:Program Files (x86)SquidNetSoftwareCloud-Rendering
If not you can adjust the default location in the advanged tab in the C4D plugin.

3. Try placing your job on a local drive, for example your desktop and try again.

4. Take a look at the console file inside Cinema 4d. Do you see a "none" error? If so contact us directly with a screenshot of the console file.

5. Still not working? Contact us directly.

My job is on error state, what to do?

Follow to steps below:

1. Most errors we get with Cinema 4D are assets errors. All your assets must be included in your project folder. Save your project with assets inside Cinema 4D.

2. Are you running R16 or lower and you use third party plugins try to set the application profile to R18 or R19. You can do this inside to plugin in the advanced tab.

3. Are you using third party plugins? Take a look at our specs page to see if your plugin is supported.

4. Hold crtl+shift while pressing the submit button, this will create a log file inside the console of C4D. And see if you find any problems.

5. Still having problems? Send us your project details (including log file) and we help you as quick as possible.

Here is how to make a log file:

Please press the submit button while holding down CTRL + SHIFT this will create a log file inside the Cinema 4D console.

To open the console press SHIFT + F10 or go to scripts -> console.

Copy and paste this text and send it to us. This will help us to beter understand your project.

When I login to the cloud manager there is no window showing up to install the plugin.

Follow the steps below:
1. Do you have Cinema 4D installed on the default location?
PC: C:Program Files/Maxon/Cinema 4D
MAC: Applications/Maxon/Cinema 4D

If not, the cloud manager is not able to find your install and you need to manually add the Application Path. See the steps below:

- Open the cloud manager
- Click help on the top of the page and select -> Preferences
- Open the Plugin Manager
- Right click on the empty field and select “Add”
- Select the application profile and the Root Application path
- Click Apply.

2. Do you have C4D version R14 or below? The plugin support from version R15 and up. You can still render, contact us for more information.

3. None of the above are true, contact us.

Render with the take system

Rendering with takes has never been so easy on a render farm.

All you have to do is check the Take rendering. Now all marked takes will be rendered. You can use the C4D tokens or set different output paths if needed. But make sure all thanks have different output locations or names.

My project is on Caching project folder?

First we compress the project folder on your workstation. We take the root folder of your Cinema 4D project. This process is called: Caching Project Folder. The speed of this depends on the processing power of your CPU. Please take a look at the size of your project folder to get an estimate of the time it will take.
Next step is uploading the project to our servers. We have a 500 Mbps download speed, so uploading should go very fast depending on your upload speed.
We decompress the files at our servers and the project starts rendering.

Render with X-particles XPCache

When using XP4 with cache you need to make sure to make its a relative path. Inside the XPCache there is a little button called “Cache files with assets” You find this button when you click on the little arrow icon next to the folder path. (see image below)

After turning on this button you need to save your project with assets again. Now Cinema will import all your cache files into your project directory and you can successfully upload your render.

If correctly now the file path is empty and your simulation still works inside C4D.

You can also use the internal memory function to use XPcache. But this is only advised when you have a small cache file.

I'm getting an error for absolute paths

For everything to work on the farm you need all your assets to be relative to the project folder. First step is always saving your project with assets. This button can be found inside the plugin under Tools or in the drop down menu in C4D under file.

For textures this will almost always be enough to make everything relative to the project folder, but for some third party plugins you need to do an extra step. For example: HDR Studio Rig, XP Cache, Realflow importer and TFD cache. The C4D plugin will help you with all these steps.

If you look at the file path you see for example:

This path is looking at your computer and will not be uploaded by the cloud manager. To fix this you must place everything inside your C4D project directory folder. After that manually adjust the link in the file path.

Adjust it manually like this:

Now it's a relative path and the cloud manager will upload en render all files correctly.

Animated textures

Use image sequences formats (jpeg, png, etc.) instead of movie formats (avi, mp4, etc.) or else it will not work on the farm.

How to render a single image with tile rendering.

In our new update Tile Rendering is as easy as it can be.

In you have a big still image click the "Tile Render" checkbox inside the Drop & Render C4D plugin. Now project will be rendered on multiple machines.

GI Rendering with Standard or Pysical renderer?

We support GI for most render engines, for the standard and physical render engine we advise to use QMC as primary and optional secondary method. This will give the best results and doesn’t require a pre pass render. If you really need Irradiance Cache or Lichtmapping we will automatically create two jobs. The first will only render the pre pass and the second is the final render.

How to render Octane render passes

To render out your Octane passes follow the 3 steps below:

1. Leave the Octane render passes field blank
2. Enable the multi-pass checkbox in your render settings. (just like you would do with standard render engine)
3. Enable multi-pass checkbox in the save settings and set your output location and file name.

That's it!

What version of Octane are you guys using?

We support all versions! How is that possible?

We use environment variables to re-create your version of C4D. So it doesn't matter if you are on the latest release or a release that is a year old. We've got you covered! Pretty cool right?

The plugin will auto detect your version.

Both the 2018 and normal version are supported.

What version of Redshift are you guys using?

We support all versions! How is that possible?

We use environment variables to re-create your version of C4D. So it doesn't matter if you are on the latest release or a release that is a year old. We've got you covered! Pretty cool right?

The plugin will auto detect your version.

Octane output not the same as on my local workstation

Most of the time this happens because of the environment color of your Octane settings. This setting is not transferred between projects. See the solution for this below:

Please check if your environment color inside Octane setting is different from the default (RGB 153, 153, 153) If so this is the problem.

To fix this:
change back your environment color in Octane to the default (RGB 153, 153, 153)
Add an Octane Sky with the environment tag, and change the value to your desired value.

Now you will have the same result and it will render correctly on the farm.

If this was not the solution, contact us and tell us what Octane version you are using and what output settings you have.

What version of Arnold are you guys using?

We support all versions! How is that possible?

We use environment variables to re-create your version of C4D. So it doesn't matter if you are on the latest release or a release that is a year old. We've got you covered! Pretty cool right?

What version of Thea Renderer are you guys using?

R20 has current version 2.0 installed and R19 and below 1.5

(it can happen that this article is not updated and a never version is already out, the farm is constantly updated so you can expect the latest release even when an older version is listed here)

You can only render Thea files with Cinema 4D.

How to use Turbulence FD on the farm?

To use Turbulence FD on Drop & Render you must make sure your cache simulation is using a relative path. The relative path must be to the folder that holds the folder of your simulation cache. (contrary to what would make sense)

This means, if your simulation cache is in a folder called “Cache 001”, and that folder is sitting in the same folder as your scene file, the relative path to your cache would simply be “./”…meaning the folder holding your scene file.

Step by step:
If you already made your cache, place the folder inside your project folder.
Go to the TFD settings and enter: ./ In the path field.

For a new simulation, point the simulation path to your project folder. Run the simulation and after that enter ./ in the path field.

Higher costs than calculated

The price calculator is an estimate, this is due to the many variables that come with rendering.

The most common problem is the startup and pre-calculation time. Since by default every node gets a single frame, each time a frame starts it needs to start Cinema 4D and load the project. With heavy geometry or objects this can take 1 or 2 min. After that there are maybe startup calculations like simulations, GI, ect.

If your you have render times under 10 min per frame you lose time and thus credits with each frame.

We made a fix for this called: Custom slice number. Where you feed multiple frames into one server.

If your are still having doubts about the costs please send us this information:
- Your workstation specs. (Processor, GPU and memory installed)
- Your project specs. (Amount of frames, time to complete a single frame)
- The name of your project that you submitted to the farm.
- Optional: copy the log file from your project folder inside an email for us the faster see all the details.

Follow these steps below.

1. Make sure you enter the correct account details:
USERNAME: administrator
STUDIO NAME: your studio name
PASSWORD: *******

2. Firewall
Still not working, turn off your firewall for a moment. If this was the problem make an exception rule in your firewall software to allow the cloud manager connection.

3. Secure network
Are you on a sercure network with closed ports? We need port 17392 and 17393 to be open to connect to the farm.

4. Still not able to login after the steps above? Contact us directly.
You can always you the archive feature to download all your files. The files will be stored for 7 days on our service after the render is completed.

Take a look at this video to see how it works:

Follow these steps below:
1. Sometimes when your computer goes idle/sleepmode, the download will be suspended. Try logout and back in again to trigger the download.

You can also request a FTP account where you can download all your files.
To get good control over your deadline, take a look at the video below. We will explain how you can use priorities and other features to get your files as soon as possible:

Render Priorities
First thing is to take a look this video:
It will give you all the information to get started.

We also made a Pro-Series where we explain everything about our service and how render farms work. Things like, Priorities, download options, speed improvements ect.

Pro Series:

This should give you a good idea on the basics. But of course you can always contact us! We are happy to help!
To use Drop & Render on multiple machines you can use the User Manager feature.

Just take a look here:
Account Manager
To find your invoice, login to your account and click on your account name. There you see the tab with transactions. Click on the transaction to download the PDF file.
Remove your VAT number from your account and try again. You can adjust your profile settings by clicking on your account name on the DropIt page.

If this is not working, please contact us.
Follow these steps:

1. You need to be in the country of your VAT registration. If your are currently not in the country of your VAT, please remove the number in your user profile. You can go there by clicking your Studio Name inside the drop it page. (you need to pay the tax amount of your current location)

2. Your company name must match your VAT number. We do a check on the official EU taxation page. Check here if your settings are correct.

3. You can always leave the VAT number open and get your taxes back in your own country.

We need to be very strict on this, we need to be able to prove your company for our administration.

Video Tutorials

Pro Series - Complete

Everything you need to know to become an expert with our tools!

Pro Series - Render Priorties

Have full control over your deadline

Pro Series - Custom Slice Number

Use a custom slice number, this can really safe a lot of time and money

Pro Series - Archived Images

Download your frames anywhere

Pro Series - Account Manager

Add multiple users to your studio account and intergrade Drop & Render in your company workflow

Pro Series - Frame List

Render specific frames and requeue slices

Pro Series - Sync folder

Speed up your upload times

Cloud manager guide

How to install and use the cloud manager