Prices

FAQ

• Do my render credits expire?
  As long as you don't delete your Drop and Render account, your render credits will not expire!
• Do you guys support GPU rendering?
  Yes we do! We have 1.000.000 CUDA cores waiting for you!
• How about the safety of my project files?
  Security is one of our top priorities. The process is fully automatic, encrypted (nobody can see your project), and files are automatically deleted after 21 days. With the cloud render you even have the option to render directly to your harddrive, so there won't be an output on our servers!
  
  Everything is encrypted by OpenSSL AES-256 and 2048-bit RSA data encryption. Your projects are safe with us.
  
• How accurate is the cost calculator?
  The cost calculator can’t be used to estimate the cost of still images (tile rendering). Please only use the calculator for animations and keep in mind that it is only an estimate.
• How do I get an invoice?
  We will e-mail you the invoice after you bought your render credits. The invoice can also be downloaded as a PDF from your user profile.
• I cannot buy credits?
  Remove your VAT number from your account and try again.
  You can adjust your profile settings by clicking on your account name on the DropIt page.
  
  If this is not working, please contact us via the live chat on the website.
• I have a single frame that I like to render, is this possible?
  Yes! We have tile rendering for all supported applications. Please note that the cost calculator is not appropriate for tile rendering.
• I use a plugin that is not in the list above.
  Contact us and we will check if we can add the plugin to our list.
• My VAT number is not working
  Follow these steps:
  
  1. You need to be in the country of your VAT registration. If your are currently not in the country of your VAT, please remove the number in your user profile. You can go there by clicking your Studio Name inside the drop it page (you need to pay the tax amount of your current location).
  
  2. Your company name must match your VAT number. We do a check on the official EU taxation page. Check here if your settings are correct http://ec.europa.eu/taxation_customs/vies/.
  
  3. You can always leave the VAT number open and get your taxes back in your own country.
  
  We need to be very strict on this, we need to be able to prove your company for our administration.
• Something went wrong I think?
  No problem, our support team is here to help you to make sure that your render comes out great. When in need of support, please contact us via our website for live chat support.
• When do I get the €10,- of free render credits?
  When you create an account, the free render credits will be automatically added.
• When is the render farm available?
  24/7 and 365 days a year!
• Where can I find my invoice?
  To find your invoice, login to your account and click on your account name. There you see the tab with transactions. Click on the transaction to download the PDF file.
• Which payment methods do you support?
  To make your payment as easy as you want, you can choose out of many payment methods: American Express, Apple Pay, Bancontact(BE), Carte Bleue(FR), Dankort(DK), EPS Überweisung(AT), iDeal(NL), Giropay(DE), Maestro, Mastercard, PayPal, SOFORT(EU), Visa.