FAQ

30% FASTER
If your render finishes within 5 min per slice on the farm you can change the custom slices to speed up the render farm without extra costs. By default every nodes gets a single frame, when you up the slice number, nodes get multiple frames before sending them to you again. This saving startup time and possible calculations from the project.

To do this: go to the advanced tab in the plugin and change the slice number. A good average number is 20 min per slice. So if your frame is taking 5 min, the slice number is 4 (20/5).

Here you can find a video about it:
Custom Slice Number




CHANGE PRIORITY AFTER SUBMISSION
You can change your priority while rendering or waiting in the queue. This can be helpful when you already submitted your job and you notice the long waiting line or you want to make sure your project keeps rendering.

To do this: Open the cloud manager and right click on your job. Click change render queue. This wil open a list where you can change the priority.


Here you can find a video about it:

Follow the steps below:
1. Make sure that you are conntected to the cloud manager

2. Did you install the cloud manager on the default location:
Mac: /Applications/dropandrender
PC: C://Program Files/SquidNetSoftware/dropandrender

If not, you can adjust the default location in the advanced tab in the C4D plugin. But we strongly advise to use the default method if possible.

3. Try placing your job on a local drive, for example your desktop and try again.

4. Take a look at the console file inside Cinema 4d (shift + F10). Go to the python tab and send us a screenshot after you hit the submit button inside the plugin.

It will also really help if you upload the log file that is inside your project folder.

Follow to steps below:

1. Most errors we get with Cinema 4D are assets errors. All your assets must be included in your project folder. Save your project with assets inside Cinema 4D.

2. Are you running R16 or lower and you use third party plugins, try to set the application profile to R18 or R19. You can do this inside the plugin in the advanced tab.

3. Are you using third party plugins? Take a look at our specs page to see if your plugin is supported.

4. Hold crtl+shift while pressing the submit button, this will create a log file inside the console of C4D. And see if you find any problems.

5. Still having problems? Send us your project details (including log file) and we will get back to you as soon as possible.

Here is how to make a log file:

Please press the submit button while holding down CTRL + SHIFT this will create a log file inside the Cinema 4D console.

To open the console press SHIFT + F10 or go to scripts -> console.

Copy and paste this text and send it to us. This will help us to beter understand your project.

Follow the steps below:
1. Do you have Cinema 4D installed on the default location?
PC: C:Program Files/Maxon/Cinema 4D
MAC: Applications/Maxon/Cinema 4D

If not, the cloud manager is not able to find your install and you need to manually add the Application Path. See the steps below:

- Open the cloud manager
- Click help on the top of the page and select -> Preferences
- Open the Plugin Manager
- Right click on the empty field and select 'Add'
- Select the application profile and the Root Application path
- Click Apply.

2. Do you have C4D version R14 or below? The plugin supports from version R15 and up. You can still render, contact us for more information.

3. None of the above are true, contact us.

ps: are you getting an information about permissions, run the cloud manager as administrator to install the C4D plugin.

Rendering with takes has never been so easy on a render farm.

All you have to do is check the Take rendering. Now all marked takes will be rendered. You can use the C4D tokens or set different output paths if needed. But make sure all thanks have different output locations or names.

First we compress the project folder on your workstation. We take the root folder of your Cinema 4D project. This process is called: Caching Project Folder. The speed of this depends on the processing power of your CPU. Please take a look at the size of your project folder to get an estimate of the time it will take.
Next step is uploading the project to our servers. We have a 500 Mbps download speed, so uploading should go very fast depending on your upload speed.
We decompress the files at our servers and the project starts rendering.

If you use X-Particles with R19 or above and have smart sync turned on rendering with XP is as simple as rendering locally. We will gather all the cache files for you and convert the paths here on the farm. Our plugin will help you with this.

If you are running R19 or below or turned off smart sync you need to render XP with the setup method below:

When using XP4 with cache you need to make sure it's a relative path. Inside the XPCache there is a little button called "Cache files with assets. You find this button when you click on the little arrow icon next to the folder path (see image below).

After turning on this button you need to save your project with assets again. Now Cinema will import all your cache files into your project directly and you can successfully upload your render.

When you've followed the steps correctly, now the file path is empty and your simulation still works inside C4D.

You can also use the internal memory function to use XPcache. But this is only advised when you have a small cache file.

For everything to work on the farm you need all your assets to be relative to the project folder. First step is always saving your project with assets. This button can be found inside the plugin under Tools or in the drop down menu in C4D under file.

For textures this will almost always be enough to make everything relative to the project folder, but for some third party plugins you need to do an extra step. For example: HDR Studio Rig, XP Cache, Realflow importer and TFD cache. The C4D plugin will help you with all these steps.

If you look at the file path you see for example:
C:DocumentsFilesRealflowMycachefile.bin

This path is looking at your computer and will not be uploaded by the cloud manager. To fix this you must place everything inside your C4D project directory folder. After that manually adjust the link in the file path.

Adjust it manually like this:
Mycachefile.bin

Now it's a relative path and the cloud manager will upload en render all files correctly.

Use image sequences formats (jpeg, png, etc.), instead of movie formats (avi, mp4, etc.) or else it will not work on the farm.

In our new update Tile Rendering is as easy as it can be.

In you have a big still image click the "Tile Render" checkbox inside the Drop & Render C4D plugin. Now projects will be rendered on multiple machines.

We support GI for most render engines, for the standard and physical render engine we advise to use QMC as primary and optional secondary method. This will give the best results and doesn't require a pre pass render. If you really need Irradiance Cache or Light mapping we created a special script that will help you with this. You don't need to worry about this since this is fully automated.

What is this script?

We load in your project in memory before we start rendering your frame, in this phase we run a script that will create the GI cache to the correct location, all without any delay.

Just like you would to locally, setup your path inside the Octane render pass settings and we will convert this path with a special script on the farm.

Like to know how we do it?

We load in your project in memory before we start rendering your frame, in this phase we run a script that will convert your render pass path to a location on our NAS. All without any delay. After that we upload this frame back to your workstation. All seamless just like a local render:)

To find your invoice, login to your account and click on your account name. There you see the tab with transactions. Click on the transaction to download the PDF file.

Remove your VAT number from your account and try again.
You can adjust your profile settings by clicking on your account name on the DropIt page.

If this is not working, please contact us via the live chat on the website.

Follow these steps:

1. You need to be in the country of your VAT registration. If your are currently not in the country of your VAT, please remove the number in your user profile. You can go there by clicking your Studio Name inside the drop it page (you need to pay the tax amount of your current location).

2. Your company name must match your VAT number. We do a check on the official EU taxation page. Check here if your settings are correct http://ec.europa.eu/taxation_customs/vies/.

3. You can always leave the VAT number open and get your taxes back in your own country.

We need to be very strict on this, we need to be able to prove your company for our administration.

We support all versions! How is that possible?

We use environment variables to re-create your version of C4D. So it doesn't matter if you are on the latest release or a release that is a year old. We've got you covered! Pretty cool right?

The plugin will auto detect your version.

We support all versions! How is that possible?

We use environment variables to re-create your version of C4D. So it doesn't matter if you are on the latest release or a release that is a year old. We've got you covered! Pretty cool right?

The plugin will auto detect your version.

Most of the time this happens because of the environment color of your Octane settings. This setting is not transferred between projects. See the solution for this below:

Please check if your environment color inside Octane setting is different from the default (RGB 153, 153, 153). If so this is the problem.

To fix this:
- Change back your environment color in Octane to the default (RGB 153, 153, 153).
- Add an Octane Sky with the environment tag, and change the value to your desired value.

Now you will have the same result and it will render correctly on the farm.

If this was not the solution, contact us and tell us what Octane version you are using and what output settings you have.

We support all versions! How is that possible?

We use environment variables to re-create your version of C4D. So it doesn't matter if you are on the latest release or a release that is a year old. We've got you covered! Pretty cool right?

If you are using TFD version 1465 or higher there is no setup needed. Our plugin will take care of everything.

If you have an older version you need you to make the path relative, our plugin will detect if you have an older version.

The relative path must be to the folder that holds the folder of your simulation cache (contrary to what would make sense).

This means, if your simulation cache is in a folder called "Cache 001" and that folder is sitting in the same folder as your scene file, the relative path to your cache would simply be "./", meaning the folder holding your scene file.

Step by step:
If you already made your cache, place the folder inside your project folder.
Go to the TFD settings and enter: ./ In the path field.

For a new simulation, point the simulation path to your project folder. Run the simulation and after that enter ./ in the path field.

The price calculator is an estimate, this is due to the many variables that come with rendering.

The most common problem is the startup and pre-calculation time. Since by default every node gets a single frame, each time a frame starts it needs to start Cinema 4D and load the project. With heavy geometry or objects this can take 1 or 2 min. After that, there are maybe startup calculations like simulations, GI, ect.

When you have render times under 10 min per frame you lose time and thus credits with each frame.

We made a fix for this called: Custom slice number. Where you feed multiple frames into one server.



If your are still having doubts about the costs please send us this information:
- Your workstation specs (Processor, GPU and memory installed).
- Your project specs (Amount of frames, time to complete a single frame).
- The name of your project that you've submitted to the farm.
- Optional: copy the log file from your project folder inside an email for us to see all the details.

We actually support all versions, all the latest releases but also older releases. And that for every plugin we support.

Our C4D plugin is so smart that it will detect all your plugins and also the versions of your plugin. After that we create a Cinema 4D instance of your setup.

This way we eliminate version issues causing a way higher succes rate on your jobs.

You can expect that we always have the latest releases of all plugins. We update everything daily.

A pool is a selection of nodes that we have available. This option can be useful for test frames or single frames. Don't use this for all your renders because the real speed of a render farm comes with amount of nodes you get.

Here some examples:

ENTER: CPU
You will get the strongest nodes available. All these nodes have Cinebench scores over 3000. Good for single frames or quick test renders.

ENTER GPU
In this pool there are only GPU machines with 4 cards or more active. Being 4 times 1080 ti or 2080 ti cards. We even have some 10 * 2080 ti machines and one 10 * Titan RTX machine (on request).

ENTER MEMORY
Enter this if you need nodes with more than 64 gb of memory.

Our plugin is so intelligent that it will detect all your plugins and also what version you are using. By default all these things happen automatically.

For example, when you are using Redshift our plugin will check your version and use this on the farm. So it doesn't matter if you are on a very old release or the latest. We've got you covered. The same thing happens to X-Particles, TFD or any GSG product.

The custom plugin field is something that is used when we give you support. Maybe a version is not working correctly on your job. And with this we can give you access to other versions.

The replace button can overwrite the auto search, meaning that you have to enter everything manually. Again is something that is used while giving support.

Drop & Render made a very unique system when it comes to working with Third Party Plugins. On our farm we have all versions of the plugins we support.

Here is how it works!

When you click the check scene button in our plugin, we will go over your scene and check all active third party plugins. After that we check what version you are using. All this happens in the background, meaning that you don't have to do anything.

For example:
You are working with Redshift as your render engine and X-Particles for your particles simulations. Our plugin will detect your versions and use this to create environment variables on our farm. When you submit the job it will load your plugin versions. This way we eliminate version differences, making sure your renders will come out like you created them.

We always have the latest releases ready, but you can always contact us to make sure.

Follow the troubleshoot steps below.

If the first suggestion doesn't work go to the next:

- Login to the cloud manager.
- Make sure to install the cloud manager on the default location.
Mac: /Applications/DropandRender
PC: C://Program Files/SquidNetSoftware/DropandRender/
- Reset the advanced tab inside the C4D plugin.
- Save your .c4d project to a local disk.

Still not working, please send us the log file that is inside your project folder.

There is no special setup needed. You can setup your cache as an absolute path just like you normally would. Our C4D plugin is smart enough to find all your cache files and remap the path on our side.

See image below, this will make sure all our nodes utilise all GPU cards. Please don't forgot to save your project after you turned this on.

With the new OS for Mac you need to allow the cloud manager inside Security & Privacy.

To do this, open up System Preferences -> Security & Privacy and start the cloud manager. Hit cancel when you get a warning.

After that the cloud manager will show up in the Security & Privacy settings. Hit allow and you can now open the cloud manager.

Soon we will have a OS certificate that will eliminate this problem.

We support R15 up to the latest release. (at the time of writing this is R2023)

Both Mac & PC are supported

For more information about this take a look here:
Spec page

Crypomatte passes are an amazing post production tool and important for a lot of users. It's fully supported on the farm and requires no additional setup. Just do what you normally do and it will render correctly.

Crypomatte passes are an amazing post production tool and important for a lot of users. It's fully supported on the farm and requires no additional setup. Just do what you normally do and it will render correctly.

Crypomatte passes are an amazing post production tool and important for a lot of users. It's fully supported on the farm and requires no additional setup. Just do what you normally do and it will render correctly.

Security is one of our top priorities. The process is fully automatic, encrypted (nobody can see your project), and files are automatically deleted after 21 days. With the cloud render you even have the option to render directly to your harddrive, so there won't be an output on our servers!

Everything is encrypted by OpenSSL AES-256 and 2048-bit RSA data encryption. Your projects are safe with us.

Yes! We have tile rendering for all supported applications. Please note that the cost calculator is not appropriate for tile rendering.

24/7 and 365 days a year!

No problem, our support team is here to help you to make sure that your render comes out great. When in need of support, please contact us via our website for live chat support.

We will e-mail you the invoice after you bought your render credits. The invoice can also be downloaded as a PDF from your user profile.

As long as you don't delete your Drop and Render account, your render credits will not expire!

When you create an account, the free render credits will be automatically added.

Contact us and we will check if we can add the plugin to our list.

To make your payment as easy as you want, you can choose out of many payment methods: American Express, Apple Pay, Bancontact(BE), Carte Bleue(FR), Dankort(DK), EPS Ãœberweisung(AT), iDeal(NL), Giropay(DE), Maestro, Mastercard, PayPal, SOFORT(EU), Visa.

Yes we do! We have 1.000.000 CUDA cores waiting for you!

After you submit a test frame to the farm and everything looks correct you can use our resubmit feature to change the frame range without uploading the job again.

To use this feature, go to the online dashboard and click on your job.
On the top right you see "change render" button. Here you can adjust the frame range, frame per slice and if needed you can enter a frame list.

Keep in mind that this will always overwrite the existing job in the queue (if still present)

The most accurate way to get an estimate is to render a few frames on the farm and multiple that by the amount of frames you need to render.
If you like to get a good estimate upfront we have two other options.

1. Use the online costs calculator, this the most rough estimate but it will give you a good idea on the final costs.
2. Use our deadline control feature. This is an option inside the C4D plugin that will not only give you a price estimate but also tell you when the job will be ready. Look here how it works.

Redshift proxy files are fully supported on the farm. If your proxy file also includes textures, you need to make sure they have relative paths to the final .c4d project. Unfortunately, we can't remap the Redshift texture files since there is no API available for this purpose (meaning we can't change it with a script).

To solve this in Cinema 4D:
- Open the original proxy file (.c4d file).
- Convert all texture paths to relative paths (you can easily do this by saving your project with assets).
- Save this file to the location of your main .c4d project.
- Now export the .rs file to the same folder as your main .c4d project.
- Import the proxy file into your main .c4d project, and everything should be ready.

To solve this in Houdini:
- Open the original proxy file (Houdini).
- Watch this Youtube Video to learn how to convert all paths.
- Now export the .rs file to the same folder as your main .c4d project.
- Import the proxy file into your main .c4d project, and everything should be ready.

If possible, we recommend working with Alembic files. They have all the benefits of Proxy files but don't require any setup

Drop & Render consists of a small and dedicated team that caters to your every render-need. With our home base in The Netherlands, we provide our service to professionals and companies all over the world.

Our main goal is to create advanced, but user-friendly tools to speed up your workflow. Whether you are a busy independent contractor or a member of a big studio in need of many different features, we at Drop & Render help you to make those tight deadlines and save on time and money.

We are a team of hard working 3D software enthusiasts that operate seven days a week. We are always looking into new ways to improve our service and getting your images to you in just a blink of the eye (not literally, although that would be awesome)!

Visit this page for a comprehensive list of all software supported by Drop & Render. For Cinema 4D, we support nearly all major render engines and plugins.

‌Supported Cinema 4D

The best part? We always support your version. Our Cinema 4D plugin intelligently detects all your plugins and their versions. Then, we replicate a Cinema 4D environment matching your setup, virtually eliminating version-related issues and significantly increasing the success rate of your projects.

Rest assured, we consistently offer the latest versions of all plugins, with daily updates

For a quick estimate, utilize our price calculator available on our website.

Pricing

For a more detailed calculation, the most accurate method is to submit a few frames to the render farm and multiply this by the total number of frames you need to render.

Another option is our Deadline Control feature. This tool helps us better understand your deadline and maximum budget, allowing you to submit your job with confidence, knowing it aligns with your requirements.

Learn more about Deadline Control in this video:

For Existing Account Holders
If you already have an account, please navigate to your dashboard and click on the support page. Our dedicated team is available to assist you with any questions you might have.

For New or Non-Account Holders
Don't have an account yet? No problem! Feel free to use the chat system available on our website for immediate assistance.

Direct Contact for Additional Inquiries
Should you have questions that our support system cannot address, please reach out to us directly at info(at)dropandrender(dot)com.

Our Business Hours
Monday to Friday: 9 AM to 6 PM
Saturday and Sunday: 11 AM to 5 PM
Time Zone: CET (Central European Time)
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Our Headquarters
Prinsenstraat 12
3311 JS
Dordrecht / Rotterdam
The Netherlands

Official Details
VAT Number: NL863831965B01
Chamber of Commerce: 86013165